Privacy Policy
ravelionexus Financial Services
Our Commitment to Your Privacy
At ravelionexus, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our budget negotiation platform and financial services. We're committed to transparency and giving you control over your information.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and other applicable Australian privacy laws. We take our legal obligations seriously and have implemented comprehensive measures to protect your data.
Information We Collect
Personal Information
Name, email address, phone number, postal address, date of birth, and identification documents when required for verification purposes.
Financial Information
Bank account details, transaction history, income information, expenses, and other financial data necessary for budget analysis and negotiation services.
Usage Data
Information about how you use our platform, including pages visited, features accessed, and interaction patterns to improve our services.
Device Information
IP address, browser type, device identifiers, and technical information about your device and internet connection.
We only collect information that is necessary for providing our budget negotiation services and improving your experience on our platform. We never collect sensitive information without your explicit consent.
How We Use Your Information
- Provide budget negotiation services and financial analysis
- Verify your identity and prevent fraud
- Communicate with you about your account and our services
- Process payments and manage billing
- Improve our platform and develop new features
- Comply with legal obligations and regulatory requirements
- Send marketing communications (with your consent)
- Provide customer support and resolve issues
We use your financial information specifically to analyze your budget, identify negotiation opportunities, and provide personalized recommendations. This analysis is conducted securely and only by authorized personnel or automated systems designed to protect your privacy.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With service providers who help us operate our business (under strict confidentiality agreements)
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of our users
- With your explicit consent for specific purposes
- In connection with a business merger, acquisition, or sale (with advance notice)
Any third parties we work with are required to maintain the same level of data protection and are prohibited from using your information for their own purposes. We conduct regular audits of our service providers to ensure compliance with our privacy standards.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used format within 30 days.
- Correction: If you believe any information we hold is inaccurate or incomplete, you can request that we correct it.
- Deletion: In certain circumstances, you can request that we delete your personal information, subject to legal and business requirements.
- Portability: You can request that we provide your data in a machine-readable format for transfer to another service provider.
- Restriction: You can ask us to limit how we process your information in specific situations.
- Objection: You can object to certain types of processing, including direct marketing communications.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- End-to-end encryption for all data transmission
- Secure cloud storage with multiple backup systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Employee training on data protection and privacy
- Incident response procedures for potential breaches
While we take extensive precautions to protect your data, no internet-based service can guarantee complete security. We encourage you to use strong passwords and keep your account information confidential.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of information are retained for different periods:
- Account information: Retained while your account is active plus 7 years
- Financial data: Retained for 7 years as required by Australian financial regulations
- Marketing data: Retained until you unsubscribe or request deletion
- Usage logs: Automatically deleted after 2 years
- Support communications: Retained for 3 years for quality improvement
When we no longer need your information, we securely delete or anonymize it. You can request early deletion of your data, subject to any legal obligations we may have to retain certain records.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze site usage, and provide personalized content. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
We respect your choices about tracking. Our platform includes options to opt out of non-essential cookies while still providing you with our core budget negotiation services.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information internationally. When we transfer data overseas, we ensure appropriate safeguards are in place, including:
- Contractual protections equivalent to Australian privacy standards
- Transfers only to countries with adequate privacy protection
- Regular monitoring of international processing activities
- Right to object to international transfers where possible
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: info@ravelionexus.com
Phone: +61418140166
Mail: 14 Station Rd, St Leonards TAS 7250, Australia
Response Time: We'll respond to privacy inquiries within 5 business days
Complaints and Disputes
If you're not satisfied with how we've handled your privacy concerns, you can file a complaint with the Australian Information Commissioner (OAIC). We're committed to working with you to resolve any issues and will cooperate fully with any official investigations.
Before contacting the OAIC, we encourage you to reach out to our privacy team directly, as we're often able to resolve concerns quickly and to your satisfaction.